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Call Center Hiring Solutions

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What does it take to maintain an effective hourly workforce that will exceed your customer service expectations?

Your call center is the core of your customer experience. A great call center experience makes for loyal and repeat customers. A poor call center experience risks your customers, your brand, and your profitability.

Hiring the right customer-focused, empathetic, fast-thinking, and technically proficient team members is crucial. Can you be sure you’re getting it right?

With Modern Hire’s Call Center Hiring Blueprints, you can.

Call Center Hiring Blueprints

Powered by CognitIOn by Modern Hire™, Call Center Hiring Blueprints are recommended workflows built around scientifically validated, job-specific assessment and interview content to engage and screen, assess and interview, and evaluate and hire your top talent faster.  

These hiring plans are based on evidence from decades of creating hiring tools across a variety of roles and industries. 

Hiring Blueprints offer a combined assessment and interview experience that measures the competencies we have identified as predictive of success in call center roles, including: 

  • Call Center Manager
  • Call Center Collections
  • Call Center Sales
  • Call Center Service
  • Call Center Sales and Service
  • Call Center Financial
  • Call Center Customer Service

Each role has a recommended workflow comprising some combination of three or more of the following stages:

  • On-demand text or phone screen
  • On-demand realistic job preview
  • On-demand job specific Virtual Job Tryout™ assessment
  • On-demand video interview
  • Live phone interview
  • Live face-to-face interview

Modern Hire’s Call Center Hiring Blueprints are recommended workflows but can be configured to meet your unique needs.

Learn more about our Hiring Blueprint building blocks.

 

Example: Call Center Manager

Call Center Manager Hiring Blueprint


The Call Center Manager Hiring Blueprint is a four-step hiring plan:

  • On-demand Virtual Job Tryout assessment with a realistic job preview
  • Realistic job preview and on-demand video interview
  • Candidate self-scheduled live phone interview
  • Candidate self-scheduled live face-to-face interview

 

Call Center Manager Virtual Job Tryout Assessment

The Virtual Job Tryout is a pre-employment assessment that provides candidates with a realistic preview of the job and gives them a chance to show off their job-relevant skills and experience. It delivers a multimethod, multimedia evaluation experience with exercises that measure competencies related to on-the-job success for Call Center Managers, including:

  • Leads Others
  • Drives Results
  • Coaches and Develops Others
  • Solves Problems

 

World’s leading brands can’t be wrong

Brands across multiple industries are using Modern Hire for call center hiring.

  • Amazon logo full color
  • Waste Management full color logo
  • Anthem logo
  • FIS logo
  • Comcast logo full color
  • kemper full color logo
  • Teva logo
  • United Airlines logo
  • Sutherland logo
  • Allstate logo
  • People in business suits in front of graphic

    Principles for the Ethical Application of AI to Employee Selection

    Using AI to inform high-stakes decisions about people means taking responsibility for the outcomes. It means a commitment to understanding how decisions are made and being accountable for its impact on your candidates and organization.

  • handshake business meeting

    Redefining Success: Talent Analytics for the Future

    The latest report from Aptitude Research is based on research collected during the last quarter of 2020 and looks at how companies are redefining success, rethinking talent analytics, and preparing for the future.

  • Contact Center Agents

    One of the nation’s largest bank-based financial services companies. This mega-regional bank wanted to improve the accuracy of hiring call center agents capable of delivering a superior customer experience, promote a unique brand message, and reduce 90-day new-hire turnover rates.

  • Customer Care Representatives

    Modern Hire created a Virtual Job Tryout that allowed candidates to experience the opportunities and challenges associated with the role of a customer care representative. Candidates were tested in customer service, multitasking, and situational judgment.

  • Business Impact Report: Turnover

    What if you could find out who would stay on the job before you ever hired them? Find out how emerging HR tech is transforming prediction of who will stay on the job.

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Are you ready for a hiring solution focused on your specific call center hiring needs?

Modern Hire is a science-based hiring platform designed to transform your business outcomes by improving quality of hire, increasing efficiency, and offering a seamless, satisfying experience for candidates and hiring teams.

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