Call Center Hiring Solutions

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Find unmatched customer service skills

What does it take to maintain an effective hourly workforce who’ll exceed your customer service skills assessment expectations?

Modern Hire’s all-in-one call center hiring platform combines pre-hire assessments, predictive analytics, AI and automated workflows. Combined, this will speed up the process of recruiting call center employees and improve both candidate engagement and hiring outcomes. Manage your high applicant-to-hire ratio more efficiently while you improve time to hire and reduce turnover.

Enterprise Hiring Platform

Accelerate your hiring with pre-defined hiring workflows designed to get you focused on the best candidates quickly. Modern Hire takes the guesswork out of how to hire call center agents. Modern Hire’s Hiring Blueprints are job-specific pre-defined hiring workflows that help you fast track your hiring process in a scalable, consistent way. You gain scientifically backed insight into essential drivers of call center performance, like sales drive, multi-tasking, attendance and reliability. By combining interviewing stages like on-demand phone and text interviews, automated advancement upon completion of an interview, and a job simulation assessment that gives candidates a feel for the job while offering insight into their fit for the role you can fill call center and customer service positions sooner.

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World’s leading brands can’t be wrong

Brands across multiple industries are using Modern Hire for call center hiring.

  • Bank of the West full color logo
  • FIS logo
  • Anthem logo
  • Comcast logo full color
  • kemper full color logo
  • Teva logo
  • United Airlines logo
  • Sutherland logo
  • Allstate logo
  • Waste Management full color logo

Modern Hire Call Center Hiring Platform

The Modern Hire call center hiring platform combines trusted science and technology to predict performance, ensure fairness, and automate workflow. Use customer service skills assessment to make hiring personal in high volume hiring, where getting to high-potential call center and customer service candidates quickly is critical.

Stop pondering the best way to hire call center agents. Work with Modern Hire and use our platform to arrange:

  • Text interviewing
  • Automated Scheduling
  • Live and on-demand video and phone interviews
  • Virtual Job Tryouts
See Our Full Platform
Assessments welcome screen
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Ready for a candidate-centric hiring process?

With Modern Hire’s HR technology on your side, and our tens of millions of candidate interactions, your hiring process will be efficient, effective, and fair.

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