One of the nation’s leading financial institutions serving over 50 million consumers and US small business clients through operations in more than 40 countries.
This leading financial institution wanted to improve the process of hiring bank tellers that would support the bank’s strategic shift from transactional to relationship-based interactions. The client asked that the assessment target critical competencies that would help identify candidates more capable of driving customer engagement in their branches.
Modern Hire built the client a Virtual Job Tryout that singled out indicators of overall high-performance including rates of customer engagement, efficiency in assessing customer needs, and other key competencies.
Candidates who scored highest on the Virtual Job Tryout were:
- 5x better able to evaluate customer needs
- Rated 15% higher in customer engagement
- 3x more often rated as a top performer