Call Center Hiring

Your Blueprint to Better Call Center Hiring

High stress and high turnover. Limited training time. Hiring based on hope, not key skills. Fix it with Hiring Blueprints for Call Centers, your science-based solution for seriously better call center hiring today.

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Hire faster with ready-to-go templates

Call Center Blueprints offer a combined Modern Hire hiring assessment and interview experience that measures competencies proven to predict success in call center roles, including:

  • Call Center Manager
  • Call Center Collections
  • Call Center Sales
  • Call Center Service
  • Call Center Sales and Service
  • Call Center Financial
  • Call Center Customer Service

Our Hiring Blueprints are based on two decades of research and practice, more than 400 client validation studies and data from billions of candidate interactions.

Modern Hire Transforms Hiring for Enterprise Call Centers

Hiring customer service agents hasn’t become any easier in the last few years. The disruption of the pandemic, digitization of call center workplaces, and the rising expectations of customers are just some of the factors that make it so challenging to find, hire, and retain good customer service talent.

With trusted science and proven technology, Modern Hire enables call center recruiters to expertly identify and engage best-fit candidates and achieve faster speed to hire than ever. Learn how our intelligent hiring platform can meet the needs of every step of your hiring process.

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Major healthcare brands count on Modern Hire for hiring workflows that are Efficient, Effective, Ethical and Engaging.

CognitIOn by ModernHireTM

Embedded into all Modern Hire’s interview technology products and innovations, CognitIOn is the company’s industry-leading science, representing our capabilities and deep expertise in predictive analytics, ethical AI, and industrial organizational (I-O) psychology.

Cognition is powered by tens of millions of candidate interactions and nearly two decades of research and practice into human behavior, ethical AI, and compliant, best-fit hiring.

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Seriously Better Hiring

Modern Hire’s intelligent hiring platform is rigorously designed to predict success and offer a seamless experience for friction-free hiring. Discover how our advanced selection science and automated interview tools can build your most engaged, qualified, and diverse workforce ever.