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Video Interviewing Research: Support & Multilingual Roles

Marie O'Sullivan
working at computer with monitors

This spotlight’s data derives from the findings from over 1,300 candidates from support and multilingual roles who had completed an optional survey between January 2017 and June 2018. A video interview completion rate of 72% was found when over 600 support and multilingual interview campaigns were analyzed from over 120 client accounts.

The Candidate Experience

  • 92% felt sufficiently informed about what was required
  • 86% confidence in how the technology worked
  • 93% would complete a video interview again

Video Interview Completion Specifics

  • 26% completed their video interview on a mobile device
  • 93% completed their video interview at home
  • 39% completed their video interview in their native language

Other Key Findings from Candidates from Support & Multilingual Roles

  • 15% of respondents had completed an automated video interview in the past
  • 77% had positive feelings toward the hiring company when they received the invitation, with a further 20% neutral
  • 86% satisfaction with the candidate experience, with an additional 12% neutral

Candidate Feedback: Support & Multilingual Roles

“Using new technology to shortlist candidates is very impressive.”

“It is clear that this industry is heading towards a digital age, and this helps me see that this company is very much a part of that.”

“I appreciated the convenience provided by the hiring company.”

“It was the first video interview I’ve done. Overall the system was intuitive and easy to use.”

“Good material, good assistance, and good practice before the interview.”

Respondent Demographics: Support & Multilingual Roles

  • 59% of respondents were under 35 years of age and 19% over 45
  • 50% Male and 50% Female
  • Location: Europe (47%), APAC (39%), MEA (9%), Americas (5%)

This research spotlight was first published in the Sonru Video Interviewing library, which published contributions and research from Sonru clients and candidates between 2010 and 2020.