Case Studies

Supermarket Customer Service Associates

Jenna Schoenmann

Client

Family-owned regional supermarket chain ranked as one of Fortune’s 100 Best Companies to Work For and Food Network’s Best Grocery Store.

 

Problem

This organization wanted to enable recruiters with data to identify exceptional customer service abilities of candidates and reduce time to fill.

 

Solution

Modern Hire built the client a Virtual Job Tryout that assessed candidates on culture fit and work style.

 

 

Results

Individuals who performed well on the assessment scored higher in customer service abilities, better at building relationships with customers, higher on teamwork metrics, and higher on overall performance.