Call Center Hiring

Improve Call Center Hiring

In call center and customer service roles there’s limited training time, high stress and high turnover. Identify best-fit candidates and reduce churn with Modern Hire’s proven job-specific workflows for interviewing and assessment. They’re your answer to seriously better hiring across call center roles.

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Hire faster with ready-to-go workflows

Modern Hire offers a combined pre-hire assessment and interview experience that measures competencies proven to predict success in call center roles, including:

Call Center Manager
Call Center Collections
Call Center Sales
Call Center Service
Call Center Sales and Service
Call Center Financial
Call Center Customer Service

Templated or configurable workflows. You choose.

Modern Hire’s pre-configured hiring templates offer a job interview and assessment experience that is highly configurable to meet the unique needs of your contact center roles. Add or remove workflow stages as needed, customize assessment content, add or edit questions and evaluation criteria, personalize job previews and candidate communication, and more. Find out how seamless, efficient and fair your call center hiring experience can be.

Choose from three or more job-specific building blocks:

On-demand text or phone screen
Virtual Job Tryout assessment
Realistic job preview
On-demand video interview with Automated Interview Scoring
Live phone interview
Live face-to-face interview

Our hiring solutions are based on two decades of research and practice, more than 400 client validation studies and data from billions of candidate interactions.

Modern Hire Transforms Hiring for Enterprise Call Centers

Hiring customer service agents hasn’t become any easier in the last few years. The disruption of the pandemic, digitization of call center workplaces, and the rising expectations of customers are just some of the factors that make it so challenging to find, hire, and retain good customer service talent.

With trusted science and proven technology, Modern Hire enables call center recruiters to expertly identify and engage best-fit candidates and achieve faster speed to hire than ever. Learn how our intelligent hiring platform can meet the needs of every step of your hiring process.

Embedded into all of our interview technology products and innovations, CognitIOn by Modern Hire is the company’s industry-leading science, representing our capabilities and deep expertise in predictive analytics, ethical AI, and industrial organizational (I-O) psychology.

Cognition is powered by tens of millions of candidate interactions and nearly two decades of research and practice into human behavior, ethical AI, and compliant, best-fit hiring.

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Seriously Better Hiring

Modern Hire’s intelligent hiring platform is rigorously designed to predict success. Discover how our advanced selection science and automated interview tools can build your most engaged, qualified, and diverse workforce ever.

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