Case Studies

Northwell Health

Washington Farrington

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Client

Northwell Health has a simple goal: Be better off tomorrow than we are today. But with more than 60,000 employees, one million annual applicants and 10,000 annual hires, managing to this goal in the talent acquisition department has its challenges. Northwell Health is a complex system with multiple companies and divisions – 22 hospitals, a research institute, insurance company, nursing and medical school, home care company and more – and its employees are responsible for caring for patients and a community of more than 8 million people.

Problem

Regardless of the numbers, the candidate and hiring leader experience needs to align with the organization’s four pillars – patient satisfaction, employee engagement, innovation and wellness. The talent acquisition team was also faced with significant branding challenges. First, the company rebranded from North Shore Long Island Jewish Health System to Northwell Health. Candidates were simply not aware of the name change and what Northwell represented. Second, the team was recruiting for 22 different hospitals, each with its own branding and messaging. Combine these brand challenges with a competitive healthcare environment and the desire to bring innovation to its hiring process, and the Northwell TA team needed a change.

Solution

To meet these challenges, Northwell brought Modern Hire on-demand video interviewing into its hiring process. Knowing the challenges created by one million applicants, the Northwell team used the Modern Hire platform to focus on its branding and messaging. “One of the things we are trying to do is be innovative in how we engage with our candidates,” said Mary ComerfordHewitt, VP, Human Capital Business & Program Development, Talent Acquisition. With Modern Hire, they have a branded experience about who we are. We’re using hiring leaders and others to ask the questions and tell the candidate a little bit about what it’s like to work at Northwell.”

Similar to most healthcare organizations, Northwell regularly recruits for a number of high-volume positions. As part of the hiring process, the team would schedule interview days where hiring leaders would interview multiple candidates. Now, those candidates are asked to complete an on-demand video interview.

“Candidates have already been screened by the recruiters as qualified, capable, and a good fit. This gives the hiring leaders more confidence in the candidates they interview and choose from because they’re already pre-screened,” said Comerford-Hewitt.

The team also saw an opportunity to improve the hiring process for its Health Management Program internship with on-demand video interviewing. “We identified 500 students that we wanted to approach, and we sent them the link to Modern Hire. We used the virtual foyer to give them an overview of the program,” explained ComerfordHewitt. “It enabled us to identify the top 100 in a pretty quick timeframe. We were able to do panel interviews using Modern Hire with some of the senior leadership to get it down to the top 20. So that was a big win and everybody, really, was very pleased with it.”

Results

Northwell has seen improvements in speed, efficiency, consistent messaging, and more by bringing Modern Hire into its hiring process. “Looking at the internship program, it really showed the students how innovative we were,” said Comerford-Hewitt. “It was something different that a lot of people weren’t doing, and that’s one of our pillars.”

Hiring leaders have praised the technology’s efficiency, and how it gives them additional flexibility by being able to review candidate submissions at any time, from anywhere. The executive search team has found that live video interviewing can be particularly effective for its efforts as well, giving them an additional opportunity to meet candidates face to face before making that final determination about whom to bring in for interviews.

“I’m excited. Going forward, organizations need to be innovative and flexible. Think of nurses that work nights. They’re not interviewing that great at 9:00 AM in the morning. And my recruiters don’t want to interview them at night. Modern Hire enables us to really leverage that innovation and flexibility. Recruiting in healthcare isn’t easy, we’re all competing for really good talent. So I challenge everyone to use interviewing technology, because I’m going to be!” – Mary Comerford-Hewitt