Bank of America is a leading global financial institution. Its nearly 174,000 employees provide a full range of banking, investing, and other financial and risk management products and services worldwide.
For candidates applying to multiple, similar roles across the Bank of America organization, the need to complete multiple, similar assessments created a highly repetitive and disengaging hiring experience.
The process was also inefficient for the Bank’s talent acquisition team and didn’t always lead to the best hires for these call center and operations roles.
Learn how Bank of America’s partnership with Modern Hire led to the development of the Universal Fit Pre-Hire Assessment to replace the bank’s existing assessments for call center and operations roles.