Video Interviewing Research: Hospitality Roles

Marie O'Sullivan

This spotlight’s data derives from the findings from over 1,400 hospitality candidates who completed an optional survey between August 2018 and April 2019.

The Candidate Experience

  • 97% found the software easy to use
  • 97% satisfaction with the candidate experience
  • 95% would complete a video interview again

Video Interview Completion Specifics

  • 60% completed their video interview on a mobile device
  • 86% completed their video interview at home

Other Key Findings from Candidates interviewing for Hospitality Roles

  • 20% of respondents had completed an automated video interview in the past
  • 90% had positive feelings toward the hiring company when they received the invitation, with a further 8% neutral
  • 89% thought the video interview allowed them to demonstrate their skills and experience
  • 92% felt sufficiently informed as to what was required
  • 91% said their opinion of the hiring company improved
  • 73% believe it is fairer to have more than one person assess their video interview

Candidate Feedback: Hospitality Roles

“It feels fairer for candidates as all the questions are the same, and there’s no room for bias.”

“I feel like they want to know us personally and our personality. The quick response answers are a good way of doing that.”

“It certainly exceeded my expectations. It goes to show how the company’s recruitment process works and also the dedication required from an individual to be a part of an esteemed group.” 

“The company got a chance to hear me and watch me, which will help them to better judge my capabilities.”

“They allowed me to complete an interview even though I currently live 8 hours away.”

Respondent Demographics: Hospitality Roles

  • 89% of respondents were under 35 years of age
  • 69% Male and 31% Female

This research spotlight was first published in the Sonru Video Interviewing library, which published contributions and research from Sonru clients and candidates between 2010 and 2020.