Client
Leading provider of digital communication and entertainment services.
Problem
The organization wanted to manage a high applicant-to-hire ratio more efficiently and hire individuals to deliver exceptional customer service and sales effectiveness.
Solution
Modern Hire created a Virtual Job Tryout that allowed candidates to experience the opportunities and challenges associated with the role of a customer care representative. Candidates were tested in customer service, multitasking, and situational judgment.
Results
Recruiters now spend more time with high-value applicants and achieve a faster time to fill. In a year-over-year comparison, for a similar number of applicants, the talent acquisition team was able to reduce phone screens by over 2,000 and face-to-face interviews by over 800.
- 80% better overall performance
- 24% more upselling
- 5x better on Core Value behaviors
