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Client Appreciation Week Spotlight: New York-Presbyterian

By Ethan Weiss, Account Director & Jill LaBonte, Client Success Manager

We’ve had the honor to work with the team at New York-Presbyterian for a year. One thing that sticks out is their open-mindedness – they are always willing to consider new ideas in the pursuit of seeking original and innovative ways to leverage the platform and its capabilities.

This shows in ways big and small. From an organization standpoint, they recently became one of the early adopters of our Automated Interview Creator pilot program. And you see this innovation down to the individual level. For example, a recruiter wanted to use a Realistic Job Preview (RJP) for one of her roles, however, she does not use on-demand video interviews. She figured out how to add the RJP in the candidate’s email confirmation template, an application we had not seen attempted or adopted by anyone else yet.

There has been no turnover on the teams, which has allowed us time to build a foundation of trust and rapport over the last 12 + months. As we have grown together, we have seen our relationship expand and deepen both professionally and personally. This has allowed us to take on new ideas and opportunities with confidence, while also knowing the times when more empathy and support was needed.

Another New York-Presbyterian success story in 2022 was the migration of their Finance Internship Program to the Modern Hire platform. A previously highly manual and time-intensive workflow transformed into a process that reported 10 hours average response time for on-demand text screenings, and 4 days response time for on-demand interviews. This year, the team met the objective of having all offers made and accepted within 8 weeks of posting the job.

The New York-Presbyterian team always leaves us better than they found us. Their questions and challenges become product enhancement submissions and platform upgrades. Their feedback on product advisory and early adopter programs helps our products improve from day 1. Their collaboration with our marketing team has led to a documented case study. And the partnership between the account management and TA teams could not be more appreciated. We are grateful for all New York-Presbyterian has done to help us improve since becoming a client!