Case Studies

Cincinnati Children’s Hospital & Modern Hire

Washington Farrington

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Client

Cincinnati Children’s Hospital Medical Center is a world-renowned pediatric hospital. It is one of the largest children’s hospitals in the U.S. Founded in 1883, the not-for-profit hospital runs the only Level 1 pediatric trauma center in the region. The hospital provides services to communities beyond its local market through its outpatient clinic network. It also serves as a teaching and research facility and collaborates with other healthcare research institutions worldwide.

 

Problem

This organization actively remains at the forefront of industry trends, research and education programs. To prepare for health reform measures, it is reducing costs through workflow, purchasing and a best-practice approach to process improvement. Increasing the productivity of its 43 FTEs in recruiting is one key strategy. “We have lots of people involved in each hiring decision. Many of these people are highly-compensated specialists,” said the Senior Director of Employment at the hospital. “The expense of bringing a candidate in pales in comparison to the salaries of those doing the interviewing, so we need to make sure that their time is spent with the best candidates.”

“We have lots of people involved in each hiring decision. Many of these people are highly-compensated specialists,” said the senior director of employment at the hospital. “The expense of bringing a candidate in pales in comparison to the salaries of those doing the interviewing, so we need to make sure that their time is spent with the best candidates.”

A second concern is the hospital’s location, Cincinnati, which is notoriously a difficult and expensive travel destination. “This is another reason why bringing the right candidates on site the first time is important,” said the senior director. “It needs to be worth their while and ours.”

 

Solution

The hospital chose Modern Hire as its partner in hiring. With video interviewing, the recruiting process has changed, and those who travel for onsite interviews are very viable candidates.

“I didn’t need this [Modern Hire] to save us money,” said the senior director. “We will still spend the same amount flying, providing meals, taxis and hotel accommodations. But the Modern Hire technology has helped us improve how that money is spent. We have also been able to elevate our recruiting function to internal clients by bringing in a technology solution that contributes to a better way of hiring.”

The recruiting department has embraced Modern Hire’s solution. “We have built cohesiveness department-wide by leveraging Modern Hire,” she added. “Now our remote recruiting teams see each other, work together, and further develop relationships. Looking at a person’s face changes the dynamic versus talking on the phone. It’s one more tool to help keep the team engaged and working well together. It has helped build teamwork.”

 

Results

The Modern Hire interviewing platform has helped the hospital generate strategies and results. The hospital increased their budget effectiveness by having candidates complete a video interview prior to flying them to Cincinnati – ensuring only the top candidates come in for in-person interviews. This also means hiring managers’ time is spent with the most viable candidates. Recruiters’ productivity and effectiveness has increased, and overall, the entire talent acquisition function has been elevated throughout the organization.

“Even though my recruiters are not hands-on with the patients, they still feel a great sense of responsibility and accomplishment by bringing forth the right talent for Cincinnati Children’s. It’s their way of having a direct impact on the quality of care our children receive. Modern Hire helps us accomplish that.” – Senior Director of Employment